Support · New Zealand
How can we help?
Questions before you begin, an active transfer or build, a privacy request, or a message that does not look right: reach us the way that suits you. A person reads every message, and we answer from New Zealand.
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Monday to Friday, from New Zealand.No account, no wallet.Urgent payment or title issue? Call.
Phone numbers and links
The same New Zealand number works for calls and WhatsApp. Telegram and email are there if you prefer them.
Prefer us to call you?
Leave your number and a good time, and we will call from New Zealand.
Routing
Choose the right route.
A short, specific message gets a faster answer. Include the country, the reference if you have one, and what you need.
What to include
- Your name and the country you are in.
- The country and city of the property.
- Whether you want to buy, build, or invest.
- Your reference number, if you are already a client.
- What you need, and any deadline.
Do not send passwords, wallet seed phrases or private keys, full card numbers, or remote access.
| If you need | Best route | What to include |
|---|---|---|
| A new consultation | Form, WhatsApp, or email | Your country, property country, intent, and timeline. |
| An active transfer | Email or WhatsApp | Your reference and the property country. |
| An active build | Email or WhatsApp | Your project or QSME reference and the stage. |
| Urgent payment or title issue | Call +64 27 338 8500 | The reference, the step, and why it is urgent. |
| Privacy request | Email · subject “Privacy request” | What you want to access, correct, or delete. |
| A complaint | Email · subject “Complaint” | What happened, when, and what would resolve it. |
| Security or impersonation | Email · subject “Security” | The message, sender, and a screenshot. Do not click. |
| A website problem | Email · subject “Website” | The page, your device or browser, and what you expected. |
Formal notices must be given as your engagement says, not by WhatsApp or Telegram. We do not accept service of legal documents through the contact form.
Protect your money and your data.
Cross-border property attracts impersonation and payment fraud. These rules apply to every message you get that claims to be from Baqshi.
- We never ask for wallet seed phrases, private keys, passwords, or remote access to your device.
- Payment and title instructions come from your signed agreement. If bank details change, call us on this page before sending anything.
- Our domain is baqshi.com. Check the sender and the link before you reply or download anything.
- We do not ask you to move money to a new account by message alone.
- We never ask you to pay purchase money or escrow funds into a Baqshi account. Those funds go to the independent lawyer or bank under your escrow agreement.
- You can verify a caller by hanging up and calling the number on this page.
- Report a suspicious message to us with “Security” in the subject. Do not send documents or money.
FAQ
Questions we hear.
If yours is not here, send it. The answer may help the next person.
For an active matter, use the email thread or WhatsApp chat you already have. It keeps the context with the file.
Do I need an account or a wallet?
No. An inquiry is a conversation, not a sign-up. You do not need an account, a wallet, or a token to talk to us or to ask for a consultation.
Can I call instead of typing?
Yes. Call or message +64 27 338 8500. The same number works for WhatsApp. If you are outside New Zealand, WhatsApp is usually the cheapest way to reach us.
How soon will I hear back?
We answer from New Zealand, Monday to Friday. We aim to reply as soon as we can, but we do not promise a fixed time. If you have a deadline, say so in your message. For an urgent payment or title issue, call.
I am already a client. What should I include?
Use the same email thread or WhatsApp chat where possible, and include your reference number, the property country, and the step you need help with. That lets us find the file without asking you to repeat everything.
How do I make a privacy request?
Email us with “Privacy request” in the subject and tell us whether you want access, correction, deletion, or another right. We may need to verify your identity. See the privacy page for the full process.
How do I complain?
Email us with “Complaint” in the subject. Tell us what happened, when, and what would resolve it. If it is about privacy, use “Privacy complaint” instead. We will look into it and respond.
What if someone claims to be from Baqshi?
Do not click links, send documents, or move money. Check that the domain is baqshi.com, then call us on the number on this page. You can also forward the message to us with “Security” in the subject.
Do you give legal, tax, or financial advice?
No. We coordinate the move and connect you with local lawyers, notaries, banks, and government bodies. Those professionals advise you under their own terms. The terms page explains the boundary.
Does Baqshi hold my money?
No. Our invoices cover only our own service fees. Purchase money, deposits, and escrow funds are held and released by the independent lawyers and banks in the transaction, not by Baqshi, and we do not control the release. We work with each country’s regulations and match the requirements between buyer and seller. The terms page explains this in full.
Links
Everything else, in one place.
Legal & support
The legal pages explain the general terms and how we handle personal information.
Partners
Partners work under their own terms. Mention the property and the stage when you contact them.
Still not sure where to start?
Send one message with the country and what you are trying to do. We will point you to the right person.